Quick Overview

Return or exchange requests must be raised within 7 days of delivery. Returns and exchanges are accepted only if the product is damaged, wrong, or different from the description. Panties and briefs are non-returnable due to hygiene reasons. Exchange is available only for damaged or incorrect products. Refunds are processed within 7 business days after approval.

Return Policy

Return Eligibility

We have a 7-day return policy, which means you can request a return within 7 days after receiving your item.

Return Conditions

To be eligible for a return, your item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.

Non-Returnable Hygiene Products

Panties and briefs are strictly non-returnable and non-exchangeable due to hygiene and safety reasons.

Eligible Return Cases

Returns or exchanges are accepted only if:

• The item is damaged
• You received the wrong product
• The product is different from the description

How to Start a Return

To request a return or exchange, contact us at info@leadinglady.in.

Return Address

Returns should be sent to:

Vachi Creations
2nd Floor, Khasra No. 1126/1,
Street No. 17, Village Rithala,
New Delhi, India

Return Approval Process

If your return request is approved, we will provide instructions on how and where to send your package. Products sent without prior approval will not be accepted.

Exchanges

Exchange Availability

Exchange is available only for damaged, defective, or incorrect products received.

Exchange Restriction

Exchange is not available for size issues, preference changes, or hygiene-sensitive products such as panties and briefs.

Damages & Issues

Inspection Upon Delivery

Please inspect your order immediately upon delivery and contact us if:

• The item is defective
• The product is damaged
• You received the wrong item

Resolution Process

This helps us evaluate the issue quickly and provide the appropriate resolution.

Disclaimer

Product Appearance

Print and colour may vary slightly due to lighting, photography, and screen settings.

Product Assurance

You will receive a genuine and acceptable quality product.

Return Request Timeline

All return or exchange requests must be raised within 3 days of delivery.

Non-Returnable Items

Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Panties and briefs

Questions Before Purchase

If you have any questions regarding your item, please contact us before placing your order.

Order Cancellation

Cancellation Policy

Orders can be cancelled before dispatch or delivery.

Refunds

Refund Approval

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Refund Timeline

If approved, your refund will be processed to your original payment method within 7 business days. Banks or payment providers may take additional time to reflect the amount.

Refund Support

If more than 15 business days have passed since your refund approval, please contact us at info@leadinglady.in.

Contact Us

Customer Support

For any return, refund, exchange, or order-related queries, contact us at:

Email: info@leadinglady.in